Global Service and Support
We provide support services for every machine shipped worldwide, whenever and wherever our clients need us.
Whenever and Wherever You Need Us
With facilities located in the U.S., France, and China, we offer exceptional global services and support for every machine shipped. DWFritz owns your problem from concept to delivery, through installation and service, using a collaborative and consultative approach to provide design for manufacturability feedback and deliver optimal solutions.
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Support and Service Requests
We are committed to supporting you, wherever and whenever you need service or support for your precision automation solution. Our service and support team offers tiered standard service contracts and customized support plans to meet each client’s specific needs:
- On-call or dedicated on-site service support and scheduled maintenance
- Diagnostics and mechanical adjustments
- Calibration, tuning, and performance optimizations
- On-site and in-house training programs
- Scheduled preventative maintenance
- Remote phone and email technical support
- System upgrades, repairs, and reprogramming
Preferred Supplier Resources
DWFritz has established relationships with the world’s leading automation suppliers, working closely with their engineering and development teams to validate and test the most advanced, high-speed equipment. Our partnerships keep our engineers up-to-date on the latest technological developments, ensuring we use the most cutting-edge tools and materials.
Sandvik Supplier Code of Conduct
The supplier code of conduct provides a framework for approved suppliers to contribute to sustainable development, including identifying, preventing, mitigating, and accounting for adverse environmental, human rights, and governance impacts in their own operation and supply chain.
Purchasing Terms and Conditions
This document defines the standard purchasing terms and conditions of all purchased parts used in the production of DWFritz products. This document applies when referenced in a DWFritz request for quotation, purchase order or contract and, hence, becomes part of any such document.
The routing guidelines provide instructions for approved suppliers when preparing a shipment of purchased parts to DWFritz. These standard guidelines apply to all transactions where DWFritz has agreed to pay for inbound shipping costs in addition to the cost of the goods.
Material Certification Requirements
The material certification requirements procedure defines the general expectations for material certifications as requested on parts and products purchased by DWFritz. This document applies to all businesses, sites, and functions operating under the DWFritz Quality Management System.
The cosmetic requirements procedure defines the expectations for the accepted appearance of custom parts and products purchased by DWFritz. This document applies to all businesses, sites, and functions operating under the DWFritz Quality Management System.