Global Service & Support
Your partner for post-deployment performance
Whenever & wherever you need us
DWFritz offers comprehensive support for every solution we ship, anywhere in the world.
Email service@dwfritz.com for general questions, support, or spare parts.
Service & support designed for your needs
We offer tiered service & support plans customized to your needs, including:
- Global, 24/7 support with dedicated onsite service teams
- Scheduled maintenance or upgrades, standard with every deployment
- Spare parts
- Diagnostics and mechanical adjustments
- Calibration, tuning, and performance optimizations
- On-site and in-house training programs
- Remote technical support
- System upgrades, repairs, and reprogramming
DWFritz is a preferred partner
We partner with the world’s leading automation suppliers to ensure that we can provide the latest tools, technology and support to our customers.
Upgrades
DWFritz will monitor and ensure your equipment is supported with the latest software, either through over-the-air updates, or during scheduled on-site maintenance visits.
Remote support
When possible, DWFritz builds solutions to be fully remote-support capable. We can diagnose and resolve most issues in minutes, without a site visit. When security requirements don’t allow remote support, we also offer 24/7/365 phone or email support.
Spare parts
DWFritz maintains a comprehensive library of parts, and our preferred partner status with major suppliers gives us fast access to less common components. Our global support network allows us to quickly deliver spare parts, to keep your downtime at a minimum.